QUESTIONS & ANSWERS

Q. Will orders sent to the troops, vet centers and hospitals actually get there?.
A. We send these orders to Magazines For Troops and other locations. If you wish to know the name of the recipient of the magazine you purchased as a gift to others, we will send you a copy of the order on request.

Q. May I order another magazine or change my order?
A. Yes. Customer service can replace or add any magazine(s) within 21 days of the date of your order.

Q. How long does it take to get my magazine?
A. Your receipt has a guaranteed delivery date of 120 days for monthly magazines. However, most monthly magazines start arriving within 60 to 90 days. Some magazines, published less frequently or seasonally, could take longer than 120 days depending on the publishing schedule.

Q. Why does it take so long to get my magazine?
A. Magazine labels are prepared in advance - sometimes 60 days. We process your order as it arrives and request that the publisher place it in the next queue for label printing.

Q. May I cancel my order and get a refund?
A. Yes. Please see the back of your receipt. Fill out the blanks on one copy, stick it in the US Mail to the address shown. Make sure it is POSTMARKED within three business days. Please note, if you paid by check, we need to have your Proof of Payment - a copy of your cancelled check that your bank will give you. We can't track each of the many checks we receive each month to confirm that your check cleared before we refund it. It's always better to call customer service to resolve any problems or concerns! If you cancel the order the person you chose to help will lose the points involved and income from the sale.

Q. When will I get my refund?
A. Please allow 4 to 6 weeks for the refund to be processed and be mailed to you.

Q. Did ENCORE send a Sales Agent to my door?
A. ENCORE does not have Agents. However, we do clear orders for Sales Organizations and assist them in other ways. Personal contact is the only solicitation method used by the Sales Organizations we serve. Please note, all subscriptions are pre-paid and are non-refundable after 3 days.

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